How WATI can help you? WhatsApp has become the most popular instant messaging app in the world, and for good reason: its ease of use, range of features, and general utility have made it an indispensable part of many people’s daily lives. And as with most popular apps, it’s not just people using it anymore – businesses are jumping on the bandwagon too!
But managing a WhatsApp business account can be tricky at times, especially if you’re juggling other aspects of your life at the same time, like running your own business offline too. So we have a solution for that, WATI is an API platform that will help you manage your online chats with your customers.
The Importance of Chats in Customer Relations
There are lots of good reasons to be active on chats. Chats show customers you are listening, that you’re attentive and that you value their input. If a chat contains bad feedback, it’s important to respond quickly and appropriately in order to keep them loyal. We found that people who use an online business managing tool were able to be much more successful than those who didn’t.
This is because of the increased transparency created by conversations between the company and its customers – which in turn leads to much higher customer retention rates.
How WATI will help you?
As we have early discussed that WATI is an API platform that will help you manage chat on WhatsApp with your actual & potential clients. There are different services that WATI offers to their clients exactly according to their needs. You can use this to share a team inbox to work collectively and make sure of 24/7 availability.
You can use this app to send broadcast and bulk messages to your clients. You can design a schedule according to which you want WATI to interact with your actual or potential clients. You can notify a large audience about some update or event in a short period of time. This is very easy to use, and this can also help you even if you are running an online store.
Solutions & Plug-ins
Wide your audience range by choosing WATI, no doubt social media & Facebook works just fine for you. Why would you need WATI? There is little difference between other platforms and this one. Primarily you can manage your existing clients with this, you can reconnect with them even if there are still not buying from you. You can re-attract them with new offers and events. Customer retention is as important as potential customer hunting.
WATI can help you with online selling(e-commerce), online courses and student management, and marketing purposes for your brand or agency. You can also use this for customer support if you are a non-profit organization. What’s app is known mostly for sales funnel design and moderation? Integrating WATI into your website is really easy, you can find Plugins online that you can attach to your website whether in WooCommerce or Shopify.
Just like other online tools, this one also has two types of pricing (monthly, and annual). It is starting from $40 and rises up to $100 a month. You can also customize your plan according to your need. Visit the website and choose your plan. There are some common features that are obviously included in every plan, such as chatbot builder, broadcast management, content management, integrations & shared team inbox. You can also check out country-wise pricing for conversion, optional add-ons, and API Gateway Plan.
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My personal opinion about WATI
WATI is ranked no.1 in the G2 crowd for customer satisfaction. You can also check out the reviews on the website itself. Social media engagement is necessary for this time of digital business, but managing your clients, providing responses when needed, and supporting them is also integral for your business to run successfully. I was looking for a tool-like thing for a long time, believe me! If you are into e-commerce or sales, this tool is a must-have for you. For beginner guides, you can start free trials, and purchase after that if you are willing to.
Thanks for the time to read this article, You are the best!